Customer Service

Shipping & Delivery
  • We will ship out your order within 5 business days in order to ensure that it reaches its destination within 7 business days.
  • The transit time of 2 days is only an estimate and we are not liable for delays by our shipping partner.
  • Currently, we ship to all major cities and towns in India.
  • If the product you ordered is damaged during shipping we will replace it at no charge to you.
Returns & Replacements
  • All sales are final.
  • We will reproduce your order if we verify that we made an error.
  • We must be notified with 72 hours from delivery of any defects.
  • We may request that you return 100% of a defective order within 5 business days before we agree to redo your order.
  • Riveting Assam will gladly reimburse return shipment costs of authorized exchanges/retur
Imdenification
You agree to defend, indemnify and hold harmless Riveting Assam and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys'­ fees, arising from or related to your use of Riveting Assam. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.
Payment, Pricing & Promotions

You shall pay the Transaction Price through the available methods of payment i.e. Payment on Billing, for the Transactions conducted on the Website. You will be intimated when the Transaction Price is credited to the account of the Company, which will be confirmed by the Website. The Website shall notify the Buyer upon Payment Confirmation as provided herein.

 Non-payment: 

Buyers are not permitted to buy any product without making a payment of the Transaction Price by Payment on Billing method or such other payment method provided by the Company on the Website, in respect of the product as described in the listing.

Limit on volumes of transaction
The Company reserves the right to limit the amount payable and the volume of the Transaction that may be conducted on a single Valid Card/ Valid Bank Account by a Buyer and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or Valid Bank Accounts that are suspected to be misused while paying the Transaction Price.
Feedback

You shall use the feedback and review mechanism to communicate your fair opinion and facts in respect of any User or the Website or your experience whilst using the Website, known to you from first-hand experience only. You shall not include any hearsay information, or information that results in maligning any User, brand or product in your feedback. You must inform the Company immediately on becoming aware of violation of any applicable laws or violation of the provisions of this User Agreement and the rules and policies made thereunder.